While there are many types of resellers, VARs and MSP’s, the ideal partner has the ability to install a virtual appliance at the customer’s physical location, configure servers, firewalls or other infrastructure devices and finally, act on incident tickets to resolve customer issues.  These actions might include visiting the customer site, re-imaging, or performing maintenance on various devices.  Additionally, a fair understanding of security principles is preferred.  If you have customers interested in security services but you don’t possess these capabilities, we may be able to help you partner with another provider in your area.