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FAQ

Here are some frequently asked questions about our service offerings:

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Frequently Asked Questions

Vijilan monitors networks, devices, users, applications, and data for cyber-attacks and alerts Managed Service providers MSPs and IT Professionals when they have to take action.

Vijilan looks for anomalies and unusual behavior with users and devices on the network. These activities are potential security threats that can lead into business impact if not mitigated.

Vijilan can contact by phone, email, or ticketing system. Vijilan has its own security case management system that integrates with other tickets system.

Yes. Vijilan’s platform is multi-tenant. Managed Service Providers can monitor all their clients from a single portal.

Vijlian works with Value Added Resellers. Vijilan has the technology and operations to become VAR’s extended team.

Vijilan is the Security Operations and Security Information & Event Management (SIEM) technology provider for most MSSPs. MSSPs typically replace their SIEM infrastructure with Vijilan’s SIEM technology.

Yes. Vijilan’s incident response team (IRT) has close relationships with many SOC providers. Vijilan’s IRT is an extension of your SOC.

Aventura, Florida. Vijilan’s SOC is USA based.

Most industries benefit from Vijilan’s security monitoring services. In particular, finance, healthcare, manufacturing, education, legal, government, and now Car dealerships.

Vijilan has a cloud-based Security Operations portal where users can view alerts and integrate with other ticketing systems

Vijilan has bi-directional integration with ConnectWise, Autotask (Datto which Kaseya owns), Zendesk, Jira, and Freshdesk. We are in the process of integrating with n-able, Syncro, and ServiceNow.

Vijilan has hundreds of reports which can be generated ad-hoc or scheduled to run daily, weekly, or monthly. The reports can be disseminated to others once the reports are generated.

Vijilan can monitor firewalls such as Cisco, Juniper, Checkpoint, Fortinet, Sophos, Palo Alto, Meraki, SonicWALL, WatchGuard, and many others. Vijilan managed 90% of the security products used by MSPs and MSSPs

Vijilan supports Crowdstrike, SentinelOne, Cylance, McAfee, Symantec, Sophos, Microsoft Defender, and many other EDRs.

Yes. Vijilan ingests logs from office 365 using API and cross-correlates events across all security products.

Vijilan uses its own virtual appliance that can be installed in VMware or Hyper-V. It’s a lightweight appliance that requires 2 CPU, 4GB RAM, and about 50GB HD. It can collect logs from firewalls, switches, routers, and other security products on the network. It can also ingest security events from windows servers using Windows Event Forwarder.

Vijilan is vendor agnostic. If organizations don’t have an EDR, we deploy falcon by Crowdstrike. We co-manage falcon and provide remediation.

You can install it on a small form factor computer like Intel NUC. Vijilan recommends Intel BOXNUC5CPYH NUC PC Celeron N3050

Yes, you can place an order for a physical appliance. The appliance is loaded with our application and operating system.

It depends on the scope. Environments with couple of firewalls, a few servers, and 50 users, typically takes about an hour. It includes provisioning the devices, firewalls, and product integration.

Vijilan has five services offered to meet most demands.

ThreatLog: Log collection and storage

ThreatRespond: SIEM-as-a-service plus SOC triage and Incident Response. It’s charged per device or user

ThreatRemediate: ThreatRespond plus remediation. Incident containment, eradication, and recovery. It’s charged per asset.

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Yes. Fill out this form, and we will contact you to schedule a convenient time.

All contracts are month-to-month. You can pay upfront for one year and save 15%

Yes. It’s a 100% white-labeled product. This includes Vijilan’s SOC portal, the URL, the reports, and all messages.

Yes. Vijilan has public rest APIs. You can build a solution on top of Vijilan’s services.

Please email info@vijilan.com. Vijilan provides professional services assisting organizations in deploying SIEM, building SOCs, and creating processes.

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Vijilan’s Partner Portal is your gateway to access all the products and services that are available from Vijilan.

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