LogRespond
Expert Investigation and Analysis by Our SOC Team with Guided Response Recommendations for Your Internal Team
Your Security Journey with Vijilan
LogRemediate is the complete solution—fully managed security with hands-off remediation
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LogIngest
Data Collection & Normalization
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LogAlert
Managed SIEM Detection
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LogRespond
Enhanced Investigation
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LogRemediate
Full Managed Security
The Incident Response Gap
Insufficient Investigation Depth
When an alert fires, understanding the full scope of the incident requires hours of log analysis, threat research, and correlation across multiple systems. Most teams lack the time or expertise for thorough investigation.
Slow Response Times
Every minute counts during an incident. But without clear guidance on what to do, internal teams waste precious hours determining appropriate response actions—allowing threats to spread and damage to compound.
Incomplete Threat Context
Is this a targeted attack or opportunistic malware? What's the attacker's objective? What systems are at risk? Without threat intelligence and context, teams struggle to prioritize response efforts effectively.
Unclear Remediation Steps
Even when teams understand the threat, they're often unclear on the exact steps needed to contain, eradicate, and recover. Generic playbooks don't account for your specific environment and constraints.
The LogRespond Solution
Expert-led investigation and tailored response guidance that empowers your team to respond effectively
Deep Incident Investigation
When a significant security event occurs, our SOC analysts conduct comprehensive investigation—analyzing logs across your entire environment, correlating events, identifying patient zero, mapping the attack timeline, and determining full scope of compromise.
Threat Intelligence & Attribution
We enrich every incident with threat intelligence, identifying known threat actors, TTPs, and attack campaigns. You understand not just what happened, but who's behind it, what they're after, and what to expect next.
Customized Response Playbooks
Every incident receives a tailored response plan specific to your environment, systems, and constraints. Step-by-step guidance on containment, eradication, recovery, and validation—not generic advice but actionable instructions.
Guided Remediation Support
Our analysts stay with you throughout the response process, providing real-time guidance, answering questions, validating your actions, and adjusting recommendations as the situation evolves. You're never alone during an incident.
Core Capabilities
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Forensic Analysis
Deep-dive analysis of security events using forensic techniques to understand attack methods, identify affected systems, and determine blast radius.
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Threat Hunting
Proactive hunting for related indicators across your environment. If one system is compromised, we search for signs of lateral movement and persistence mechanisms.
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Impact Assessment
Clear documentation of what was compromised, what data may have been accessed, and the potential business impact for reporting and decision-making.
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Root Cause Analysis
Identification of the initial compromise vector and security gaps that enabled the attack. Learn what went wrong and how to prevent recurrence.
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Incident Documentation
Comprehensive incident reports with timeline, evidence, findings, and recommendations. Audit-ready documentation for compliance and insurance.
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Real-Time Consultation
Direct access to investigating analysts via phone, chat, or video during active incidents. Get immediate answers and guidance when you need it most.
How LogRespond Works
From initial detection through complete remediation and recovery
Alert Escalation & Investigation Initiation
When LogAlert detects a significant security event, our SOC team immediately escalates it for enhanced investigation. A senior analyst is assigned and begins comprehensive analysis within minutes.
- Automatic escalation of high-severity alerts
- Assignment of dedicated investigating analyst
- Initial triage and prioritization
- Customer notification of investigation initiation
Deep Investigation & Analysis
Our analyst conducts thorough investigation across your entire environment—analyzing all relevant logs, correlating events, identifying the attack timeline, determining affected systems, and assessing the scope of compromise.
- Cross-system log correlation and analysis
- Identification of patient zero and initial compromise vector
- Mapping of attacker actions and lateral movement
- Threat intelligence enrichment and attribution
- Determination of data accessed or exfiltrated
Findings & Response Recommendations
We deliver comprehensive findings with a customized response plan. You receive detailed explanation of what happened, why it happened, the full scope of impact, and step-by-step instructions for remediation tailored to your environment.
- Detailed incident timeline and attack narrative
- Complete list of affected systems and accounts
- Assessment of data compromise and business impact
- Prioritized response actions with specific commands/procedures
- Prevention of lateral movement and data exfiltration
Guided Remediation Support
As your team executes the response plan, our analyst remains available for guidance and support. We validate your actions, adjust recommendations based on new findings, and ensure remediation is complete and effective.
- Removal of malware and malicious files
- Elimination of persistence mechanisms (registry keys, scheduled tasks, services)
- Closure of backdoors and unauthorized access points
- Forced password resets for affected accounts
- Validation that all threat artifacts are removed
Post-Incident Activities
After remediation is complete, we provide comprehensive incident documentation, lessons learned, and recommendations for security improvements. You receive everything needed for reporting, compliance, and preventing recurrence.
- Safe restoration of isolated systems to production
- Validation that all malicious activity has ceased
- Implementation of enhanced monitoring for affected systems
- Deployment of additional security controls to close gaps
- Deployment of additional security controls to close gaps
- Confirmation that business operations can safely resume
LogRespond vs. LogAlert vs. Internal Response
Understanding the value of enhanced investigation and guided remediation
Frequently Asked Questions
What's the difference between LogRespond and LogRemediate?
LogRespond provides expert investigation and guided remediation—we tell you exactly what to do and guide you through the process, but your team executes the response actions. LogRemediate includes active remediation—our team actually performs the response actions in your environment. LogRespond is ideal when you have internal IT resources who can execute under guidance. LogRemediate is ideal when you lack resources, need faster response, or prefer fully outsourced remediation.
How quickly do you start investigation after an alert?
High-severity alerts trigger immediate investigation—typically within 5-15 minutes of alert generation. A senior analyst is assigned and begins log analysis, correlation, and scoping. For critical incidents (active ransomware, data exfiltration, etc.), investigation begins immediately with all-hands response. You’ll receive initial findings and preliminary response recommendations within 1-2 hours, with ongoing updates as investigation progresses.
What happens if you accidentally isolate a critical system?
We take extensive precautions to prevent this. Before LogRemediate deployment, we work with you to identify critical systems that require special handling. We establish runbooks that define acceptable actions for different system types. For systems marked as critical, we either implement additional approval steps or use less disruptive containment methods. That said, during an active breach affecting a critical system, containing the threat may be necessary to prevent greater damage. We balance business continuity against security imperatives, with your guidance on acceptable trade-offs.
How is this different from ThreatRemediate?
LogRemediate and ThreatRemediate are different approaches to the same goal: hands-off security operations with active remediation. LogRemediate is built on the LogScale SIEM platform and is ideal for organizations that want comprehensive log management and SIEM capabilities with active remediation. ThreatRemediate is our Managed XDR service built on CrowdStrike Falcon platform with broader threat detection across endpoints, network, cloud, and identity. Both include active remediation by our SOC team—the difference is the underlying technology stack and detection approach.
Can we downgrade to LogRespond if we want more control?
Absolutely. We understand that some organizations prefer different levels of control at different stages of maturity. You can move between service tiers as your needs change. Some customers start with LogRemediate to address immediate resource constraints, then move to LogRespond once they’ve built internal capabilities. Others go the opposite direction—starting with LogRespond and upgrading to LogRemediate when they realize the value of fully outsourced response. We’re flexible.
What if we need remediation outside your standard capabilities?
Our SOC team handles the vast majority of incidents using our standard playbooks and integrations. For unusual incidents requiring specialized skills or access to proprietary systems, we work collaboratively with your team. We provide the investigation, strategy, and coordination while your team handles specialized execution. For incidents requiring extensive remediation (like recovering from ransomware across hundreds of systems), we can engage additional resources or coordinate with your IR retainer firm.
How do you handle compliance and audit requirements?
LogRemediate includes comprehensive audit logging and documentation of all actions taken. Every response action is logged with timestamp, analyst identity, justification, and outcome. You receive detailed incident reports suitable for compliance reporting and audit purposes. Our SOC is SOC 2 Type 2 certified, and we provide documentation of our controls and processes. For incidents with regulatory reporting requirements (data breaches, etc.), we provide detailed forensic reports and timeline documentation to support your reporting obligations.
What happens after the incident is resolved?
Ready for Expert-Guided Incident Response?
Stop struggling with incident response alone. Get expert investigation, threat intelligence, and step-by-step remediation guidance for every significant security event.