The MSP's MSP — Staffing, NOC & Security for 400+ Partners Worldwide
IT By Design (ITBD) is the most trusted MSP-for-MSPs in North America — founded in 1998 by CEO Sunny Kaila and built over 25 years into an 800+ person global organization serving 400+ MSP partners worldwide. ITBD provides dedicated MSP-trained engineers, 24/7 NOC and helpdesk outsourcing, RMM virtual administration, and AI-by-Design consulting that helps MSPs scale profitably without the overhead of hiring and managing in-house teams. SOC 2 Type II compliant, CRN MSP 500 Pioneer 250 recognized, and with facilities in the US, India, and Philippines — ITBD is the engine behind hundreds of high-performing MSPs. Vijilan’s partnership with ITBD (announced February 2022) brings the enterprise security layer: every MSP that partners with ITBD can now also access Vijilan’s 24/7 SOC, identity protection, SaaS security, enterprise browser defense, and AI-driven detection — delivering unified XDR to their end clients.
Founded 1998 · CRN MSP 500 Pioneer 250 · 800+ team members · 400+ MSP partners
- Founded 1998 by CEO Sunny Kaila — 25+ years serving MSPs
- CRN MSP 500 Pioneer 250 recognized — 2025
- SOC 2 Type II compliant operations
- 400+ MSP partners · 96%+ CSAT · 86+ NPS
- Vijilan partnership announced Feb 2022 — unified XDR for MSPs
- Build IT LIVE annual MSP leadership conference
24/7 SOC. Identity. SaaS. Browser. AI Response.
- SOC 2 Type 2 + ISO 27001 certified security operations
- Continuous threat detection and response
- Identity and credential protection
- SaaS application security monitoring
- Enterprise browser defense
- AI-driven detection and response
IT By Design (ITBD) is a Master Managed Services Provider (MMSP) founded in 1998 and headquartered in Jersey City, New Jersey, with secure office facilities in New Delhi and Chandigarh, India, and Manila, Philippines, serving 400+ MSP partners across North America and globally. ITBD provides dedicated MSP-trained engineers (self-managed and co-managed), 24/7 NOC services, helpdesk outsourcing, RMM virtual administration, professional services, and AI-by-Design fractional AI leadership, bots, RPA, and workflow automation to managed service providers seeking to scale profitably. The company is SOC 2 Type II compliant and was recognized on the CRN MSP 500 Pioneer 250 list in 2025 and named to Newsweek’s Greatest Workplaces for Parents & Families 2024. ITBD and Vijilan Security announced a mutual partnership in February 2022 to create a unified Managed Extended Detection and Response (XDR) offering for MSPs — allowing every ITBD MSP partner to deliver Vijilan’s 24/7 threat detection and response, identity protection, SaaS application security monitoring, enterprise browser security, AI-driven detection and response, and network detection and response to their end clients, backed by a global SOC certified to SOC 2 Type 2 and ISO 27001.
Managed IT Services + Enterprise Cybersecurity
IT By Design delivers technology infrastructure and IT services for businesses across Jersey City, NJ & National. Vijilan adds the always-on enterprise security layer — 24/7 SOC, identity protection, SaaS monitoring, and AI-driven threat response.
Dedicated MSP Engineers
MSP-trained dedicated engineers from the US, India, and Philippines — self-managed or co-managed, onboarding in 4–5 days, integrated seamlessly into your PSA and RMM.
24/7 NOC & Infrastructure
Always-on network operations center handling proactive monitoring, incident management, and troubleshooting — so your team can focus on growth, not firefighting.
Helpdesk Outsourcing
Responsive, client-facing helpdesk support with MSP-standard SLA attainment — extending your team’s capacity without adding headcount or overhead.
RMM Virtual Administration
Expert RMM administration ensuring your monitoring and automation platform is correctly configured, maintained, and delivering maximum value for every client.
AI By Design
Fractional AI leadership, bots, workflow automation, and AI team training — helping MSPs transition from managed service providers to managed intelligence providers.
Build IT LIVE & Training
Annual MSP leadership conference, Communities of Practice, and executive education programs — practical peer-to-peer learning that drives real business results.
24/7 Threat Detection & Response
Vijilan’s global SOC monitors every endpoint, user, network, and cloud application continuously — detecting and actively containing threats in real time before they become incidents.
Identity & Credential Protection
Dedicated identity threat detection for every user — monitoring continuously for account compromise, privilege escalation, credential theft, and lateral movement across Active Directory, Entra ID, and Microsoft 365.
SaaS Application Security
Continuous security monitoring across Microsoft 365, Google Workspace, and every cloud application — detecting threats and data exposure that basic security tools miss completely.
Enterprise Browser Security
Real-time browser protection on every managed device — blocking credential theft, malicious downloads, and data exfiltration at the browser layer across all endpoints.
AI-Driven Detection & Response
Machine learning models that detect behavioral anomalies and zero-day threats — a continuous AI security layer that works alongside existing tools without ripping and replacing anything.
Network Detection & Response
Full network traffic analysis with Corelight NDR — identifying lateral movement, command-and-control activity, and encrypted threats that endpoint tools cannot see.
Ready for Full-Spectrum Security Backed by a Global SOC?
IT By Design (ITBD) is a Master Managed Services Provider (MMSP) founded in 1998 and headquartered in Jersey City, New Jersey, with secure office facilities in New Delhi and Chandigarh, India, and Manila, Philippines, serving 400+ MSP partners across North America and globally. ITBD provides dedicated MSP-trained engineers (self-managed and co-managed), 24/7 NOC services, helpdesk outsourcing, RMM virtual administration, professional services, and AI-by-Design fractional AI leadership, bots, RPA, and workflow automation to managed service providers seeking to scale profitably. The company is SOC 2 Type II compliant and was recognized on the CRN MSP 500 Pioneer 250 list in 2025 and named to Newsweek’s Greatest Workplaces for Parents & Families 2024. ITBD and Vijilan Security announced a mutual partnership in February 2022 to create a unified Managed Extended Detection and Response (XDR) offering for MSPs — allowing every ITBD MSP partner to deliver Vijilan’s 24/7 threat detection and response, identity protection, SaaS application security monitoring, enterprise browser security, AI-driven detection and response, and network detection and response to their end clients, backed by a global SOC certified to SOC 2 Type 2 and ISO 27001.
- Free technology and security consultation
- Serving Jersey City, NJ & National
- SOC 2 Type 2 + ISO 27001 certified security operations
- No minimums — works with your existing technology