Account Manager
Own the relationship after the signature: keep partners and direct clients renewed, informed, and growing.
Video Introduction Requirement
As part of your application, please share a link to a 30-second video explaining why you should be considered for the Account Management position at Vijilan Security.
Please answer the following 3 questions:
- Understanding of the Role: What is your understanding of the Account Management role, and what do you believe it takes to succeed in this position?
- Relevant Experience: What past experience, skills, or accomplishments make you a strong fit for this role at Vijilan Security?
- Career History and Motivation: What have you learned from your previous roles, why did you leave or decide to move on, and why are you interested in this opportunity?
We want to understand your knowledge of the role, motivation, and ability to succeed.
The role
The sale is a promise; you are the person who keeps it. You own a book of MSP/MSSP partners and direct accounts from onboarding onward — renewals, expansion, escalations, and the quarterly conversation where the client decides whether the service is worth what they pay for it. Your scorecard is retention and growth in accounts that would be missed if they left.
What you'll own
- Onboarding handoffs that start the relationship the way the pitch described it.
- Quarterly business reviews that show what the SOC actually did — investigations, containments, tuning — in language a business owner follows.
- Renewals and expansion: new sites, new services, moving a partner's next client onto Vijilan.
- Being the escalation path that gets a straight answer from the SOC and brings it back fast.
- The early-warning read on account health, raised while there is still time to fix it.
What we're looking for
- Experience managing B2B service accounts — MSP, security, SaaS or telecom — where renewal was your number.
- You run a crisp meeting, write a clear follow-up, and keep commitments visible until they are done.
- Comfortable reading service metrics and turning them into a story a non-technical stakeholder trusts.
- Calm in an escalation; clients remember who showed up.
About Vijilan
Vijilan Security runs a 24/7 security operations center. Founded in 2014 and headquartered in Hallandale Beach, Florida, we watch, investigate and contain threats for organizations across North America and LATAM — through MSP and MSSP partners, through VARs and distributors, and direct to mid-market and enterprise.
ISO/IEC 27001 Certified · SOC 2 Type II Audited · CrowdStrike Powered Service Provider (CPSP)
Apply for this role
Four fields and your resume. No account, no portal, no cover letter unless you want to write one.
Equal opportunity
Vijilan Security is an equal opportunity employer. We consider every qualified applicant without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
Accommodations
If you need an adjustment at any stage, in the application, the conversations or the working session, tell us and we will arrange it. You do not need to explain why, and asking has no bearing on the decision.
Your data
We collect what we need to consider you for this role and, only if you tick the box asking for it, to send you one email about Vijilan Academy. Nothing else. Your resume is stored privately and is readable only by the people running this hire, each access recorded. Ask us to delete it at any point and we will.
Automated review
A human being makes every decision about every candidate here, including every rejection. Where automated analysis is used to summarize or organize applications, it is disclosed on the posting rather than buried in a policy, and it never decides an outcome on its own.