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Partner Success Manager

You own the relationship after the contract is signed: the training, the check-ins, and the promise that we never compete with our partners for their clients.

Remote — US full timeVJL-GTM-007

The role

A signed contract is a starting point, not a result. You own what happens after: onboarding a partner's team, keeping them trained on what the SOC does and how to sell it, and being the person who removes whatever is blocking their growth. Every interaction reinforces one promise: we never compete with our partners for their clients. Your scorecard is partner retention, partner growth, and how often a partner calls you first when something goes wrong.

What you'll own

  • Onboarding new partners so their team understands the service well enough to sell it and support it.
  • Ongoing enablement: training sessions, updated materials, answering the questions that come up once a partner is live.
  • Renewals and expansion inside your book: new sites, new services, a partner's next client moving onto Vijilan.
  • Being the escalation path that gets a partner a straight answer from the SOC, fast.
  • The early-warning read on partner health, raised while there's still time to fix it, not after the churn notice.

What we're looking for

  • Experience managing partner or channel relationships in MSP, security, SaaS, or a comparable indirect sales model.
  • You can run a training session or an enablement call that a partner's team actually retains.
  • Comfortable translating SOC activity into language a partner's sales and ops teams can use.
  • Calm and direct in an escalation. Partners remember who unblocked them.

About Vijilan

Vijilan Security runs a 24/7 security operations center. Founded in 2014 and headquartered in Hallandale Beach, Florida, we watch, investigate and contain threats for organizations across North America and LATAM — through MSP and MSSP partners, through VARs and distributors, and direct to mid-market and enterprise.

ISO/IEC 27001 Certified · SOC 2 Type II Audited · CrowdStrike Powered Service Provider (CPSP)

Apply for this role

Four fields and your resume. No account, no portal, no cover letter unless you want to write one.

A personal address is fine, and usually wiser.

Resume

We keep this to consider you for this role and, only if you tick the box above, to send you one email about Vijilan Academy. Nothing else. Your resume is stored privately and read only by the people running this hire. Ask us to delete it at any point and we will.

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Equal opportunity

Vijilan Security is an equal opportunity employer. We consider every qualified applicant without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

Accommodations

If you need an adjustment at any stage, in the application, the conversations or the working session, tell us and we will arrange it. You do not need to explain why, and asking has no bearing on the decision.

Your data

We collect what we need to consider you for this role and, only if you tick the box asking for it, to send you one email about Vijilan Academy. Nothing else. Your resume is stored privately and is readable only by the people running this hire, each access recorded. Ask us to delete it at any point and we will.

Automated review

A human being makes every decision about every candidate here, including every rejection. Where automated analysis is used to summarize or organize applications, it is disclosed on the posting rather than buried in a policy, and it never decides an outcome on its own.