A SOC for MSPs
that is awake at 3am.
A 24/7 Security Operations Center your MSP fronts and resells: analysts watch every client environment, investigate what matters to a conclusion, and contain it. Your brand on the portal, your team on the relationship.
A SOC for MSPs is a 24/7 security operations team that an MSP resells under its own brand. Analysts monitor every client environment, investigate detections to a conclusion, and take agreed containment action rather than forwarding alerts. The MSP keeps the client relationship; the SOC supplies the overnight staffing and the detection discipline.
Four readers, one service.
You have a book of clients and no appetite to staff three shifts. You want a security line item that scales with the book and does not put a stranger in front of your customer.
You already sell security and need depth behind it: overnight analysts, detection engineering, and somebody who can run an incident to the end at 2am on a Sunday.
You sell the platform and want the managed service that makes it stick, without building a delivery organization to support it.
You are not a partner and do not need to be. The same SOC runs the same way; the white-label layer simply is not used.
The parts that are hard to build.
Three shifts, follow the sun, staffed by analysts rather than an on-call rota. Overnight and weekend coverage is the part MSPs cannot economically build alone, and the part attackers rely on.
Every confirmed detection is worked to a conclusion. Where containment is pre-authorized the SOC performs it: host isolation, account disable, token revoke, process kill. Alerts are an input, not the deliverable.
Portal, reports and notifications carry your name. Your team stays the relationship. The promise behind that is simple: we never compete with our partners for their clients.
A book of business assembled through acquisitions rarely shares one EDR vendor. ThreatRespond™ wraps what is already deployed, so onboarding does not start with a rip and replace.
Source connection, detection tuning, response authorization and escalation paths are agreed per client before go-live, so the first real incident is not the first time anyone has thought about who may do what.
Incident records, retention and reporting are built to be shown to somebody else. Regulated clients ask for the paperwork, and it is easier to have it by default than to reconstruct it later.
Four steps, in this order.
What each client runs, where the telemetry already exists, and which sources are missing. This is where the honest picture of coverage gaps appears, usually around identity and cloud rather than endpoints.
Sources are connected, detections tuned to the environment, and noise suppressed before go-live. An untuned SOC produces a queue nobody trusts, and trust is difficult to recover once lost.
Which actions the SOC may take without asking, which need a call, and who to call. Written down per client, before it matters, so containment at 3am is not blocked waiting for permission.
The SOC operates the service under your brand. You get the incident record, the reporting your clients ask for, and a named contact who knows the account rather than a ticket queue.
Your tools, or ours.
Your tools. Our SOC.
Vendor-agnostic managed XDR. The SOC operates over the EDR each client already runs, so a mixed estate does not have to be standardized before it can be monitored. Right when the book came together through acquisition, or when clients are attached to what they own.
Our stack. Our SOC.
Platform and operations together. Right when you would rather standardize the estate than maintain competence across several vendors, or when a client is replacing something that is not working.
Not sure which applies? Compare them side by side, or read what drives the cost before you scope anything.
What is actually verifiable.
ISO/IEC 27001.
SOC 2 Type II, annually.
CrowdStrike Powered Service Provider.
HIPAA, PCI and CMMC L2 packs.
Those are four different things and they are listed separately on purpose. A partner designation is not an audit, and an evidence pack is not a certification. Staff hold their own credentials; the company holds its own. Anyone evaluating providers should ask which bucket each claim sits in.
What the SOC does not do.
Worth stating plainly, because a misunderstanding here is what turns a good service into a disappointing one. These are not gaps to be closed later; they are deliberate edges.
Detection and response are not systems management. The SOC will tell you a host is unpatched and being targeted; putting the patch on it stays with whoever owns the endpoint.
Escalation goes to you unless you have asked otherwise. Nobody from the SOC appears in front of your customer without your say so, and nobody sells to them.
Whether to accept an exposure, take a system offline in business hours, or notify a regulator is a business call. The SOC supplies the facts and the options, and will act inside the boundary you set.
Pre-authorized containment is exactly that: pre-authorized, and scoped. Anything beyond it results in a call rather than an action, which is the correct behavior even when it is the slower one.
Remediation, hardening and architecture stay with your team. What changes is that they stop doing overnight triage and start working from investigated findings.
Any provider claiming prevention rather than detection and response is selling something that does not exist. The measurable question is what happens after something gets through.
Common questions.
What is a SOC for MSPs?
A Security Operations Center for MSPs is a 24/7 team of analysts that monitors your clients’ environments on your behalf, investigates what the tooling flags, and takes containment action. The MSP keeps the client relationship and the brand; the SOC supplies the staffing, the tooling discipline and the overnight coverage.
Should an MSP build its own SOC or buy one?
Building means hiring for three shifts, retaining analysts in a tight market, and carrying tooling and detection engineering as fixed cost. Buying converts that into a per-client line item that scales with the book. Most MSPs under a few hundred technicians find the maths does not favour building, and the ones who build usually do it after the managed offer is already selling.
Does the SOC talk to my clients directly?
Only if you want it to. The default is white-label: notifications, reports and the portal carry your brand, and your team stays the face of the relationship. Some partners prefer to introduce the SOC on major incidents so the client hears from an analyst directly. Both work, and it is set per partner rather than fixed.
Do I have to replace my clients’ existing security tools?
No. ThreatRespond™ is vendor-agnostic managed XDR: it wraps the EDR your clients already run, so an estate split across several vendors stays as it is. If you would rather standardize, ThreatDefend™ powered by CrowdStrike Falcon supplies the stack and the SOC together.
What happens when something is found at 3am?
An analyst investigates it to a conclusion rather than forwarding an alert. Where the action is pre-authorized, the SOC contains it directly: isolating a host, disabling an account, revoking a token. You get a record of what happened and what was done, so the morning conversation with the client starts from an outcome rather than a question.
How long does onboarding a client take?
It depends on the estate and how clean the existing telemetry is. A single-vendor endpoint estate with tidy identity data moves quickly; a mixed estate with legacy log sources takes longer because the sources have to be connected and tuned before the detections mean anything. Onboarding is scoped per client rather than promised as a fixed window.
What does the SOC need access to?
Telemetry, not administrative control of your business. Typically endpoint agent data, identity provider logs, and whichever cloud and network sources are in scope. Response actions are scoped and agreed in advance, so the SOC can act inside a defined boundary without holding open-ended access to client environments.
Can I resell this under my own pricing?
Yes. The commercial model is built for partners to mark up and package, which is why rates sit behind partner verification rather than on a public page. What you charge your clients is your decision, and the SOC does not compete with you for them.
What if a client already has a SIEM?
It can usually stay. The question is whether the SIEM is being watched by anyone at 3am, which is a staffing problem rather than a tooling one. Where the existing platform is workable the SOC operates it; where it is the constraint, migration is a separate conversation rather than a precondition.
How is this different from an MSSP?
An MSSP typically manages devices and forwards alerts. The distinction that matters when you buy is whether anyone investigates to a conclusion and then acts, or whether the output is a queue your team still has to work. Ask any provider for a redacted incident timeline and see where their involvement stops.
See if you qualify.
No sales call.
The partner path is self-service. Answer a few questions about your practice and see rates without booking anything.