Skip to main content
← Case studies
MSP · GrowthAnonymized composite

Client identity, engagement details and the figures shown above are anonymized and generalized. They represent outcomes typical of engagements of this type rather than a single audited result from one named client. For named, verifiable partner and client stories, see the featured case studies.

Gold-tier MSP grows security MRR 40% and cuts alert fatigue in half.

A gold-tier MSP struggling to scale security profitably deployed Vijilan's flagship fully managed XDR service: 40% security MRR growth, 50% less alert fatigue, and 95% client retention.

  • 40%
    Increase in security MRR
  • 50%
    Reduction in alert fatigue
  • 95%
    Client retention rate
Managed Services Provider (MSP)
Gold-tier partner, diverse client base
01

The challenge

The MSP had difficulty scaling security services profitably across a diverse and growing client base, while internal technicians were overwhelmed by alert fatigue that dragged down operational efficiency.

It also needed to provide robust security for clients in regulated industries (HIPAA, GLBA).

02

The approach

The MSP deployed Vijilan's flagship fully managed XDR service, powered by CrowdStrike, and leveraged Vijilan's 24/7 SOC for complete threat containment and remediation — eliminating that burden from the MSP's own team.

Integrated Managed ITDR and Exposure Management provided enterprise-grade, proactive defense for its clients.

03

The outcome

Security MRR grew 40%, alert fatigue dropped by half, and client retention held at 95% — with a co-brandable, hands-off security management model built to make the partner successful.

"Integrating Vijilan's ThreatDefend transformed our managed security practice. We grew revenue quickly, cut alert noise dramatically, and improved our team's efficiency and morale. Vijilan is now a cornerstone of our growth strategy."
— CEO, Gold Tier MSP

Take this story with you

Get the PDF version, formatted for sharing with your team. Work email required.

We use your email to send Vijilan resources. No spam, unsubscribe anytime.

More case studies
We're online · book a SOC walkthrough today

Want outcomes like these,
in your environment?

Talk to our channel team about how Vijilan's SOC can sit behind your service desk and produce documented results.