The challenge
A peer's delayed detection of a ransomware attack highlighted vulnerabilities and underscored the importance of comprehensive monitoring, while a rise in client inquiries about robust server monitoring and compliance requirements added pressure to WCA's service offerings. "The challenges were fear-based. We wanted to do everything possible to ensure we were protected, especially as clients started asking if we were monitoring their servers and meeting compliance requirements," said Peter Fidler, President of WCA Technologies.
Storing extensive logs and interpreting them to meet compliance standards was resource-intensive and inefficient.
The approach
WCA Technologies was introduced to Vijilan through a presentation at a ConnectWise Evolve group meeting, and the partnership grew on trust, efficiency, and adaptability: partnership rather than vendor service, tools like TRX and Vijilan's log management services that were straightforward to implement even for less experienced technicians, and feedback sessions that continuously refined WCA's services.
The outcome
WCA staff onboard and manage most clients independently — Tier 1 and Tier 2 technicians deploy without pulling in senior engineers — and continuously tune alerts and monitoring configurations. "The ease of deployment is huge. It saves time and reduces costs, which is critical for MSPs," Peter Fidler noted.
Vijilan's monitoring catches vulnerabilities before they escalate, and WCA stands out in niche sectors like nonprofits and legal services where security and affordability are paramount. "Our clients are happy knowing they don't need to worry about cybersecurity because WCA has it covered. Alerts from Vijilan allow us to tighten security as needed." Looking ahead, WCA plans to expand Vijilan's role in immediate threat remediation to alleviate pressure on its internal team.
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